Just what is that Florida Blue Center you may drive past or walk by each day? Well, in a nutshell, it is a place you can go to help you make sense of health care, whether you’re a Florida Blue member or not. Our websitedescribes all the features of the Centers, but at the heart of each location are the people who work there.
In this and in future articles, we’ll profile some of the Center staff to help you get to know them on a personal level. We are pleased to introduce Kate Spilsbury, a Jacksonville Center sales consultant.
““I try to empathize with those that come in for help.”
We asked Kate a few background questions to start, and – wow – we were left scratching our heads! How did someone who worked as a chef on a train in Alaska, was the director of a local Big Brothers Big Sisters chapter, and is a self-professed adventure junky, come to be the top sales consultant of all Florida Blue Centers in 2011?
Kate’s answer is the key to her success: “I try to empathize with those that come in for help. On a daily basis we talk with people who may have lost their job, a loved one, or have other difficult trials in life. Being a sales consultant, I listen and empathize with people and their situation so I can understand their needs to find them the best options.”
We discovered her efficiency doesn’t hurt, either: “I am extremely organized and I believe that causes me to be very effective in my job. I know I have been successful in my position when customers mention how I helped their application process be quick and painless.”
If you are this good, it’s not surprising that happy new members take the time to drop you a note like this one: Kate, thank you so much for your courtesy and patience with us on Saturday. I’ve just reviewed all the paperwork and am satisfied that we made the correct choice. You helped us cut through all the weeds. You deserve a raise!!
“Kate possesses a level of empathy many do not have and has wonderful communication and problem solving skills”
Pretty amazing when you realize that Kate had no prior sales experience before being hired for the Jacksonville Center’s sales position. What was it that made her stand apart from the other candidates when she was interviewed by the Jacksonville Center leader, Nick Tant?
Nick was more than happy to respond: “From the instant I met Kate it was obvious she was 100% focused on meeting or exceeding the needs of her customers. Kate possesses a level of empathy many do not have and has wonderful communication and problem solving skills. Furthermore, it was obvious she has a desire to succeed and knows the best way to achieve her personal and team goals are to provide best-in-class, knowledgeable guidance and service to everyone she works with. We aren’t a high pressure sales environment, but rather a team of focused experts here to serve Floridians. Kate is a role model for all our consultants across the state.”
We are #FloridaProud of Kate and the warmth, professionalism and care she brings to her position. If you haven’t been to the Florida Blue Center near you, we invite you to stop by and meet the talented staff at each of ourten locations. Kate and all our Center employees help make sense of health care at the Florida Blue Centers
By Kate Warnock
http://blog.floridablue.com/florida-blue-center-focus-kate-spilsbury/
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